Returns and Exchanges:
Will you ship internationally?
Unfortunately, due to the impact of the epidemic and the unstable nature of international shipping, GlobalForeverStamp currently only ships within the USA. Thank you for your understanding.
How many business days is the order processing time?
Please allow us 1-2 business days for your order to be processed for shipping. We can dispatch orders on business days only, from Monday to Friday. Please keep this in mind when placing orders over the weekend. For example, if you place an order on Saturday, it will be dispatched on the next working day, which is Monday.
What to do if order processing takes too long?
If your order takes longer than 10 business days to process, please contact GlobalForeverStamp customer service for verification. We will reschedule your shipment and provide you with a $5 coupon as compensation.
What is the daily order processing cut-off time?
Orders placed after 6 pm will be dispatched on the following working day. Thank you for your understanding.
When will my order ship?
Once you have completed your order, we will process and ship it as quickly as possible. You will receive an email with tracking information once your order has been shipped.
How long does it take to ship products?
The transit time for USPS First Class Package is 3-5 working days. If there is any problem with your parcel, please contact us promptly.
What happens if a parcel takes too long to transit?
If your parcel has been in transit for more than 60 natural days, please contact our customer service team immediately. We will verify the situation and make arrangements for re-delivery or refund.
Shipping costs
We are pleased to offer a $6.99 shipping fee on all orders. There are no additional shipping costs for your purchase.
Please note: As we currently do not offer international shipping, there are no customs duties involved in your parcel. The customer is only liable for consumption tax, and the seller is not responsible for any taxes.
When can I expect to receive my order?
Please be patient as transit times may be affected by various factors. The general arrival time is 15 working days. If the transit time exceeds expectations, please contact us promptly.
What happens if the goods are lost?
While the merchant is not responsible for lost goods, we can assist you in contacting the logistics company to help track your parcel. You can reach us at support@globalforeverstamp.com
For further information or inquiries, please feel free to contact our customer support team at support@globalforeverstamp.com
Return Policy – globalforeverstamp.com
At globalforeverstamp.com, we are committed to providing you with high-quality products and exceptional service. We understand that sometimes you may need to return or exchange an item. Our return policy is designed to make this process simple and transparent for you.
Eligibility For Returns
To qualify for a return, the following conditions must be met:
- Return Window: Items must be returned within 14 days of receipt.
- Condition of Items: Products must be in their original, unused condition, including all packaging and materials.
- Proof of Purchase: A valid receipt or order confirmation must accompany the return.
- Exclusions: Partially used or damaged products (unless defective upon arrival) are not eligible for returns.
Return Process
We aim to make your return process as smooth as possible. Please follow these steps:
Contact Customer Support:
- Email us at support@globalforeverstamp.com or call our support line.
- Provide your order number, the reason for the return, and photos of the product if applicable.
Receive Return Authorization:
- Our team will review your request and issue a Return Authorization (RA) if your return is approved.
- You’ll receive detailed instructions on how to return the item.
Prepare the Return Shipment:
- Safely package the item to avoid damage during transit.
- Include the RA form or email confirmation in the package.
- Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
Ship the Package:
- Use a reliable shipping service with tracking to ensure we receive the return.
- Keep the tracking information for reference.
Refund Policy
Once your return is received and inspected, we will process your refund under the following terms:
- Refund Amount: Refunds will cover the cost of the item(s) but not shipping fees unless the return is due to our error.
- Refund Timeline: Refunds will be issued within 5-7 business days to your original payment method.
- Notification: You will receive an email confirmation once your refund has been processed.
Exchanges
- If you need to exchange an item, follow the steps for initiating a return.
- Once we receive your return, you can place a new order for the desired item.
- Exchanges are subject to product availability.
Defective Or Incorrect Items
If your item is defective or incorrect upon arrival:
- Contact us immediately at support@globalforeverstamp.com with details and photos of the issue.
- We will cover the shipping costs for returning defective or incorrect items and send a replacement at no additional charge.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Products damaged due to improper use or handling.
- Bulk purchases exceeding 10,000 stamps unless prior approval is granted.
- Clearance or final sale items.
Late Or Missing Refunds
If you haven’t received your refund within the stated timeline:
- Check with your bank or credit card company as processing times may vary.
- Contact us at support@globalforeverstamp.com for assistance if the issue persists.
Return Shipping Policy
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- globalforeverstamp.com is not liable for lost or damaged returns, so we recommend using a trackable shipping service.
Contact Us
Your satisfaction is important to us. If you have questions or concerns about our return policy, please reach out to our customer support team:
- Email: support@globalforeverstamp.com
- Hours: 9 AM – 5 PM (Monday – Friday, excluding holidays)
We appreciate your trust in globalforeverstamp.com and are here to ensure your shopping experience is smooth and enjoyable.
This extended return policy covers all possible scenarios and ensures clear communication for customers. Let me know if you’d like any further adjustments! 😊